I will never share personal information disclosed by my clients, including their full name, email address, delivery address, telephone number and other personal information, to any third parties.
I retain copyright on all the artwork that I produce. When commissioned artwork is complete it is displayed in my gallery. Clients who do not wish their commissioned artwork to be shown in my gallery must notify me when ordering.
I will only use images of commissioned artwork for promotional material, never to reproduce to make profit.
Clients are responsible for the any reference photographs they provide. If photographs are taken by a third party, and the copyright does not belong to the client, clients must obtain their permission to use and provide proof of this to me when ordering.
I always require a deposit before I start work. Deposits are 30% of the total cost of the commissioned painting. I will invoice you the total cost, plus the deposit amount, before I begin. Pet portraits must be paid for in full before posting.
Gift vouchers cannot be refunded or exchanged for cash. They are valid for one year from the date received by the recipient, which will be shown on the actual voucher. I reserve the right to be shown the voucher when the recipient pays using the voucher.
The time it takes to complete commissioned artwork depends on the time of year, the length of my waiting list and the size and type of the painting. An estimated time of completion will be given when ordering. Clients must let me know if the commissioned artwork needs to be completed before a specific date, and I will do my very best to ensure it is completed and delivered in time. Please order early to avoid disappointment, especially around Christmas time.